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Delivery

YES, All Scapin bicycles ship to your door (or the bicycle shop of choice) with FREE DHL or FedEx insured delivery. You can read that again. Your dream bike delivered to your door, hassle free, from an iconic Italian brand. No additional charges of any kind apply. 

Are we reinventing the bicycle wheel?  Not exactly. 
What we are delivering phenomenal Italian bicycleswith premium customer service, at prices that stand out in a crowded market, all with direct-to-your-door delivery. 

Current delivery times are: 
Kalibra = 2-3 weeks starting in October
LTD SL = 3-5 days for framesets, 10-14 days for complete bikes
Anouk = 3-5 days for framesets, 10-14 days for complete bikes
Oraklo Boost 148 MTB = 2-3 weeks starting in October
Ivor Carbon / Spirit Steel / Eleanor Steel = 10-12 weeks

Customer Service

We really do love bikes at Scapin USA. But we get even more of a kick out of seeing our customers in love with their bikes. So we are all about YOU. Email us any time of day through our contact page and you will likely get a response within a few hours.  Because we care, and while we are obsessed about bikes in general, we also care deeply about selling you the right bike. That is why every purchase includes a follow up email and phone call, because we want to get it right. That is why every custom order involves as much consultation time as you need to help make some key decisions - geometry, color, groupset, wheels, and much more.

Assembly

Even though the bikes are indeed fully assembled before packing, we recommend final setup be performed by an experienced mechanic in each and every circumstance.
Please contact us if you'd like us to recommend a local shop or mechanic.

Warranty

Your new Scapin is warranted against all manufacturer defects for a period of 2 years.  In the case of the Scapin Ivor the warranty is for life, and for the Scapin Spirit and Steel models, for 10 years. This warranty covers all material defects to the frameset not caused by regular use or wear and tear. If that happens, see below...

Crash Replacement

Because we want you to ride your bike, Scapin USA also offers a crash-replacement policy that covers the life of your bike: we will replace any damaged bicycle with the most comparable current Scapin model at a discount of 25% off. No exceptions.

Returns or Exchanges

After any order is placed, we email our customers to confirm all details, down to the last drop of paint. However, since all Scapin USA bikes are built with each specific customer in mind, once an order has been confirmed, no returns or exchanges will be granted (other than due to extraordinary circumstances, and even then at the sole discretion of Scapin USA). This includes all deposits taken during the design and build process, which are non-refundable. Of course, this does not include any errors or defects to a product, which we will work tirelessly to fix, remedy, or replace, should such a situation ever arise.